Amstel House Hostel

I had a bad experience at the hostel, my Nike slides (Flipflops), and my night wear (shirt and short), were stolen in the 4 bed dormitory room I stayed in, I spoke to the receptionist and they were quite lackadaisical about it, which left a very bad impression. There should be more stringent ways to addressing issues like this and a proper investigation to finding out the culprit. Ich hatte eine schlechte Erfahrung im Hostel. Meine Nike-Slipper (Flipflops) und mein Nachthemd (Hemd und Shorts) wurden in dem 4-Bett-Schlafsaal, in dem ich übernachtete, gestohlen. Ich sprach mit der Rezeptionistin und sie reagierten ziemlich gleichgültig darauf, was einen sehr schlechten Eindruck hinterließ. Es sollte strengere Methoden geben, um solche Probleme anzugehen, und eine ordentliche Untersuchung, um den Täter zu finden.

Bathrooms could be cleaner but it is a Hostel after all ..

Ropa de cama

Lichtschranke in Dusche (Licht geht aus)

Pillows were really bad. On the days when only few people had breakfast, the selection was not the same when there were many guests. The coffee with the breakfast was like water, you need to buy normal one after at the bar.

Bathrooms need improvement, it smells bad when we come in

Toiletten und Dusche war nicht so sauber.

the hostel is not clean, the rooms are cold and the staff is horribly rude save Nico. - The cleaning lady dropped by the female dorm once in 2 days and apart from swiping her card to open the door to log her entry as a tick mark, the broom in her hand was never used to sweep the floor, and she only emptied the trash can. - The bathroom shower cubicle was never cleaned during my entire 1 week stay and the tray for soap etc looked so dirty with soap and dirt etc stuck in corners as if it had not been cleaned for months. - The heating is a travesty and the rooms were ice cold. Neither do they have additional heaters, though they gave an extra blanket after a bit of a fuss that they can do nothing about heating, so that was a relief. - The most excruciatingly painful of all was being denied a lower bed through the reservation process though I have a disability, and having had to plead and beg for it because all other hostels in Berlin were all sold out whilst the entire female dorm was empty at Amstel - This in itself is evidence that amstel is one of the last choices for hostels in Berlin yet Amstel management and staff is yet to wake up about it. It also explains why prices are probably low here at Amstel though with the right staff they can spruce up this place. - The constant excuse for weeks to refuse a lower bed before my arrival being given by Amstel staff was they cannot reserve a lower bed, which actually violates German law as it is a signatory to the UNCRPD that protects the rights of disabled. All hostels must be able to made modifications to IT systems to be able to offer a lower bed to a person with disability, when informed in advance and when the entire female dorm is vacant which was the case here.

Gut