Sunflower Hostel

Everything was wonderful, clean, friendly people, good showers. There was only two things that bothered me quite a bit. The first is the guy at the front desk. He was really was quite unfriendly and it made things awkward/brought down the mood quite a bit. The other thing is the darkness of the hangout room, it’s cozy, but way too dark unfortunately.

The best hostel in Berlin! I've been coming here for 7 years now without a single doubt. Before you know it you extend your stay day by day. Ein Begriff in Berlin! When you know, you know..

So me and my girlfriend were meant to stay in this hostel for 3 nights. I made the booking through the Airbnb app, because of a push notification they sent me and it turned out Airbnb never saved my preference for 2 guests so I booked for one by mistake, yes this is absolutely partially my fault also. Anyway, I contacted the hostel immediately, more than 2 weeks in advance of my booking. I was asking them if it would be possible to just refund me the room, as they offer such a cheap desirable room it would be no issue for them to resell the room with more than 2 weeks left to the time of the booking and they would be helping me out because of my mistake. They were extremely extremely unhelpful. They refused all requests of a refund because they clearly hoped I would just cancel the reservation and they could earn double the money. They were so shady and underhanded, just for the sake of 50 euro extra, when anybody can make an honest mistake. They were flagrantly trying to take advantage and earn extra money, and now for no reason they are going to have a room for THREE nights with nobody sleeping in there when there are homeless and poor people who have no where to stay in this world. Hostels like this are honestly so greedy and money hungry and I cannot recommend people to not book through them enough. This is the first time I've ever had to leave a Google review for a hostel in my entire year of travelling full time, and all I can say is if there was a -1 star option than Sunflower Hostel would deserve it. Shame on you and your preference for money over honesty Sunflower Hostel. DO NOT BOOK HERE.